Business Communication Skills

Plain English

The purpose of writing is to communicate information i.e. transferring your ideas to someone else clearly. Plain English could also be called "understandable and uncomplicated English" or "user-friendly English".

Ten Tips For Clearer Business Writing



  • Have you ever read an email or memo you did not understand? Have you had to read and read again the same paragraph to grasp its meaning? Do you worry that others may not be able to understand what your writing is about?
  • The purpose of any piece of writing is to communicate information to your readers. Here are 10 top tips to make your writing clearer and more understandable:
  • Plan your writing for your readers
  • Put the most important information at the beginning
  • Use short, understandable modern words instead of long, complicated old ones
  • Use short sentences
  • Get rid of unnecessary words, information and sentences
  • Avoid using jargon and technical terms
  • Don't use clichés such as "Please be advised that"
  • Use active verbs instead of the passive voice
  • Format information in lists and use bullet points
  • Insert tables and graphs into text rather than writing lengthy descriptions.

Also know your target audience. Who is going to read your writing and why? Do you know what is important to them?

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What are Soft Skills and Why are they so Important?

What are Soft Skills and Why are they so Important?  by: ILead India

Most people are still not clear about what soft skills mean. Frankly, the term itself was coined just a few years ago. In any job, the sole importance was given to the candidate’s resume and what his qualifications were. But nowadays, a lot of stress is being laid on the candidate’s soft skills and if he is properly trained in them.

So what are soft skills? It is hard to be exact in this case, but it essentially is a method to judge a person’s performance, leadership ability, and team spirit. Hard skills constitute your educational qualifications and previous job experience. In fact, a lot of recruiters are now paying more attention to soft skills rather than the hard ones. A lot of candidates with impressive resumes but poor soft skills have been rejected in the final rounds of interviews.

That is why you should enroll in soft skills programs in order to develop these skills better. Soft skills can be classified into these categories:

• Negotiation – This is a very crucial soft skill that you need to possess. The art of negotiating a deal with a client or even negotiating with a co-worker is something that you need to master effectively. There is no hard and fast rule about mastering this aspect but you will be trained to negotiate to the fullest of your capabilities.

• Team building – Instilling team spirit in the members of a team is perhaps the most difficult task ever. Ego, personal rivalry, office politics, and various other factors come into play and you have to overcome all these hurdles and utilize all the resources efficiently. This is known as team building and it requires some training beforehand.

• Communication – Last but not the least, you need to communicate well with your superiors and peers. If you can’t express your thoughts or grievances in the proper manner, then it will soon begin to affect your performance. Honing this particular soft skill is all the more important when you are talking to clients of the company.

Looking for an institute that offers soft skills training in Kolkata There are quite a few reputed ones that are providing such training for extremely reasonable fees so it should not be difficult for you to register your name. Just make sure that the institute has a good name in the market and also if it offers good job placements after the completion of the course.
About The Author
iLead India has prolific writers who write on a wide range of topics pertaining to education, including higher studies, post graduate courses, academic institutions, MBA education and more.

The author invites you to visit:
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Article Source:
http://www.articlecity.com/articles/education/article_2519.shtml

Public Speaking - How to Write a Great Speech

Public Speaking - How to Write a Great Speech

By Darrell Causey

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The first step to delivering a great speech is writing a great speech. Taking the time to write a quality speech with useful content will do wonders for your confidence and delivering the speech is about confidence.
Choose Your Topic
Choosing a topic you like is probably the single most important step in writing your speech. It is very difficult to write about something in which you have no interest. So, give careful thought to the subject of your speech and choose a topic that will interest you as well as your audience.
Once you have chosen the topic of your speech, write a sentence that clearly states your topic and your position. Remember, that until you can express your subject in one sentence you're not ready to write the speech.
Develop Your Points
You will need to decide on how many points you use to support your main topic. The average number of points in a speech is three. But if your time is less than ten minutes, you may have time for only one or two points. Likewise, if your speech is longer than thirty minutes you need to add more points. The decision is up to you. But remember don't cut the closing, it is far more important than the points.
Once you have determined which points you are going to use, write a paragraph dealing with each point. You should use facts, statistics and stories to develop your content. The best speech will use a combination of stories with facts or stories with statistics. A speech with only facts and statistics will be dry and boring. Don't let that happen to you.
Create Your Opening
You want your opening to grab the audience's attention and prepare them for the message you prepared. If you have chosen your topic and developed your points putting the opening together will be easy. Your opening should state your topic, your position and your points. So your audience knows what to expect.
A great way to get people's attention is to start your opening with a question. A question can get everyone thinking an involved. Another possibility is to open with a quote that pertains to your topic or start with something controversial. Any of these will get the audience involved and keep them with you.
Create Your Closing
The most important part of your speech is the closing with the opening being a close second. Your closing should recap what you were saying in your points, have a story that relates to the audience and have a call to action.
If your speech was important then you will want to end with a call to action. The audience wants to know what they should do next and they expect you to tell them. So, tell them exactly what you want them to do and how to do it.
A powerful technique for ending your speech is to use a well crafted question followed by a moment of silence. This is a powerful technique you should work at developing.
Read It and Rewrite It
Now take your opening, your points and your closing and bring them together in one document. Then read your document and notice the words you have used. Try other words to see if you get a better result. Experiment with words until your document flows smoothly.
Finally, rewrite it. Every time you read it and rewrite it you will improve it. Do this until it flows smoothly and effortlessly for you.
Practice
Now that you have written your speech, read it and rewritten it; you must practice it. Practice it when you are in the car during your commute, practice in front of your family and friends. The more you practice your speech the better it flow and the better your gestures will become.
Follow this formula and you will have a great speech.
Remember:

  • Choose an interesting topic.
  • Develop your supporting points. (body)
  • Write an exciting opening.
  • Create a compelling closing.
  • Read and rewrite.
  • Practice

I invite you to learn more about speeches and presentations at
http://greatpublicspeaking.net/ecourse.html
Article Source:
http://EzineArticles.com/?expert=Darrell_Causey

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Learn how to write good English emails quickly

When the internet started everyone went "Wow! this is great". But in reality we are all spending more and more time writing and answering emails. If English is not your first language then this can be very difficult and a big headache. What's worse is that everyone expects a reply *instantly*. If you don't reply promptly the sender will either phone you or re-send the email.

Because you don't have so much time in your busy day and since everyone expects a quick response, you usually don't have time to plan or organize effectively. For some emails this is okay - a quick confirmation of a meeting for instance. But for others when you need to communicate more complex information it is important to spend a few minutes planning what you want to say.

How do you do this? Firstly, brainstorm your ideas. Spider diagrams, or mind maps as they are sometimes called, are really good for this as they use the creative, right side of your brain. Using this technique it's easy to get a lot of ideas on paper very quickly.

The next step is to select and organize your ideas from your spider diagram. Now its time to use the logical. left side of your brain. Some of the items you brainstormed will not be relevant so delete them. After this you need to organize the points so write down points you want to include in a numbered list in the order that is most logical. Read through your list and endure that the information flows correctly.

The final step is to start the writing process. This is also complicated and will be the subject of several more articles, but always remember to be *Clear*, *Concise* and *Correct.*

Start improving your English today. And if you need to practice and have expert guidance, then one-to one private tuition is your best bet.

Business English and your path to career success

The term business English covers a variety of topics. in Hong Kong, however, it is the language used to communicate both internally and externally within an organisation.

Currently it is estimated that there are over 1 billion people learning English right now. 250 million of these are in China! Why is this so? Because English is the "global language" of business, politics, culture and entertainment. Your ability to use English well within the workplace will make or break your career success. And the better your English the more relaxed you will be in your daily working life.

The CEO's of the Fortune 500 companies are all great communicators. They can deliver powerful presentations and sell their ideas to everyone they come into contact with. Here I will ask you one question: How good are you at communicating in English in your business life?

Apart from face to face communication in meetings there are the teleconferences where its even more difficult to understand what is being said because there is no body language. No nods indicating "yes" or smiles to say " I agree with you".

And even worse are the business dinner or drinks after the meeting.... What are you going to say? How are you going to understand what they are saying now that they are using so much slang? And or course the loud music doesn't help you listen more clearly either.... Why is that Scottish accent so difficult to understand? Oh dear......

Being proficient in English will also help you in job interviews and enable you to move ahead in your career, or even change direction.

At a lower level you will be able to get away with communicating in Cantonese (or whatever your native language is) with your colleagues, and the grammar mistakes in your emails will be overlooked. But the more senior you become the more you will have to show your abilities in English. Suddenly you have to deal with the big guys from head office in London. And you wouldn't want your staff to criticise your business emails would you?

The most efficient way to improve your English to with a private one to one native English tutor. But not all "native English tutors" are qualified or experienced so beware. At "HKEnglish.com":http://www.hkenglish.com all our tutors are experienced, qualified native English tutors who will customise your English lessons to ensure that you are meeting your learning objectives.

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