Barbara Yenson - New Business Skills Trainer at HK English

Updated 7th February 2013

We are pleased to announce that Barbara Yenson has joined HKEnglish.com as a Business Skills Trainer and English Teacher.

Barbara has 25 years experience as a private banker here in Hong Kong, having started her career as an associate in Citibank Private Bank HK and latterly as a Director at Barclays Wealth’s Private Bank Hong Kong.

As well as marketing and managerial responsibilities Barbara was involved with mentoring and training team members. This training included coaching of best practices such as how to present recommendations as well as proposals to clients, how to better communicate with clients, dealing with clients’ complaints, how to maximise client satisfaction through excellent customer service and in recent years, the need for absolute integrity through heightened awareness of compliance and due diligence.

She is an expert trainer in the fields of banking, sales and marketing, business presentations, negotiations, written & spoken business English and compliance related topics.